Warranty Period: Products are warranted for 5 years from the date of purchase (maximum 66 months from the Victron Energy invoice date). Exceptions: Lead acid batteries - 2 years, Lithium-ion batteries - 3 years.
Defective Product: Victron Energy will repair or replace defective products at their discretion, free of charge, during the warranty period.
Warranty Exclusions: Physical damage, improper use, inadequate connection, mechanical shock, contact with liquids or oxidation, lightning damage, and more (refer to warranty policy for full details).
Misuse and Modification: Warranty does not apply to products that have been misused, neglected, improperly installed, or repaired by unauthorized parties.
Repair and Replacement: Repair or replacement are the sole remedies, and Victron Energy is not liable for damages, even caused by negligence or fault.
Warranty on Repairs: Warranty period for repaired products or replacement circuit boards is 6 months from delivery by Victron Energy.
Life Support Policy: Victron Energy does not recommend using their products in life support applications or direct patient care.
Service and Contact: Products requiring service should be brought back to the place of purchase or contact Victron Energy directly.
Transport: Senders are responsible for proper packaging and organizing transportation to avoid damage.
Severability: If any part of the terms and conditions is held invalid, it does not affect the remaining parts.
Australian Consumer Law: Additional guarantees and entitlements apply under the Australian Consumer Law for customers in Australia.