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Return Policy

RETURNS POLICY:
The item must be returned within 30 days after the buyer receives it.The
buyer is responsible for return postage costs.

The item must be returned in original re-saleable condition with all tags
and packaging (ready to be put back on the shelf) The item/s must NOT
be opened, used, worn or damaged, and must in perfect condition when
we receive them back. DO NOT stick or write anything on the item itself
or its packaging.

Please only write or place postage stickers on the outer
postage packaging. The item is securely packed to ensure it is received
back by us in original and re-saleable condition. We won’t charge handling fees for all returns.But, the refund amount will
have original freight costs deducted. If the item has sustained damage in
transit, or is not returned as noted above, a revised refund amount may
be required.

 

DEAD ON ARRIVAL OR DAMAGE
Should your item not function on arrival (dead on arrival), or be received
substantially damaged, you are entitled to return the product to us for a
full refund or replacement at our costs. But, such faults need to
be reported within 24 hours of delivery, otherwise they will fail under our
return policy.

    Refunds:

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or Missing Refunds:

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at support@oksolar.com.au

    Exchanges:

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@oksolar.com.au and we will proceed your inquiry further. We will be responding within 24 hours

    Return Shipping:

    To return your product, you should mail your product to: 9 Etherton Court
    Hoppers Crossing, VIC 3029

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Our Guarantee

    Best quality products for our customers

    Free Shipping

    Australian wide on all of our products, However, there will be additional charge in some rural areas, Our team will contact you in short time.

    Secure Checkout

    100% secure with 256 bit SSL encryption

    30-Day Easy Returns

    1-year warranty and hassle-free process