Products have a warranty of 5 years from the date of purchase, with exceptions for lead acid batteries (2 years) and lithium-ion batteries (3 years).
Warranty covers free repair or replacement of defective products, excluding de-installation, transportation, and re-installation costs.
Warranty is void if the unit is physically damaged or altered, and does not cover damages caused by improper use or environmental factors.
Misuse, neglect, improper installation, or unauthorized repairs void the warranty.
Repair or replacement are the sole remedies, and Victron Energy is not liable for damages, even caused by negligence or fault.
Repaired products may contain new or reconditioned parts, and the warranty period is not extended.
Victron Energy is not liable for consequential, incidental, or special damages.
Victron Energy does not recommend its products for life support applications or direct patient care.
Products requiring service must be brought back to the place of purchase or contact Victron Energy directly.
Warranty period for repaired or replacement products is 6 months.
The sender is responsible for packaging and organizing transport to avoid damage.
Severability clause applies if any terms are held invalid or unenforceable under specific legislation.
Additional guarantees under Australian Consumer Law apply for customers in Australia.